Some public servants do not serve the public. Indeed, they tend to favor companies that they are intended to "police". Considering these people are not elected there should be a way of removing them from their positions for insulting the public.
A case in point is the Telecommunications Industry Ombudsman which was set up to deal with complaints from the public about telecommunications companies. When transferring an ADSL service to Telstra recently a problem arose. Telstra calls it Rapid Transfer when changing an Internet service to Telstra, but the system could not be used because the existing Internet provider was contacted by phone and email before the consumer was informed not to do this. Consequently, the consumer would have no Internet connection for up to a week.
I have since discovered that Telstra was lying and could not use Rapid Transfer because the existing provider was not on the list of companies agreeing to the system. Note, there is no intention of informing the public of the problem. Obviously, if consumers knew they would be up to a week without an Internet service they would not change to Telstra.
As if this problem wasn't enough to ruin the consumer's day, Warrick McArthur at the Telecommunications Industry Ombudsman's office insulted the consumer. He said, "You are upset because you can't make the world work your way." This insult was quite unexpected. Indeed, it is shocking behavior. Considering Warrick McArthur is employed by the taxpayer to represent them in conflicts with telecommunications companies.
A case in point is the Telecommunications Industry Ombudsman which was set up to deal with complaints from the public about telecommunications companies. When transferring an ADSL service to Telstra recently a problem arose. Telstra calls it Rapid Transfer when changing an Internet service to Telstra, but the system could not be used because the existing Internet provider was contacted by phone and email before the consumer was informed not to do this. Consequently, the consumer would have no Internet connection for up to a week.
I have since discovered that Telstra was lying and could not use Rapid Transfer because the existing provider was not on the list of companies agreeing to the system. Note, there is no intention of informing the public of the problem. Obviously, if consumers knew they would be up to a week without an Internet service they would not change to Telstra.
As if this problem wasn't enough to ruin the consumer's day, Warrick McArthur at the Telecommunications Industry Ombudsman's office insulted the consumer. He said, "You are upset because you can't make the world work your way." This insult was quite unexpected. Indeed, it is shocking behavior. Considering Warrick McArthur is employed by the taxpayer to represent them in conflicts with telecommunications companies.
